Privacy Policy

Information We Collect

Information you provide

We may collect information you submit when you contact us, request service, schedule an appointment, request a quote, use chat, or otherwise communicate with us, including:

• Name, email address, telephone number, and service address.
• Whether you are an existing or potential customer.
• Appointment, service-request, equipment, property, and message details.
• Records of communications and customer-support interactions.

Information collected automatically

When you visit the website, we and our service providers may automatically collect information such as your IP address, browser and device type, operating system, referring page, pages viewed, approximate location derived from an IP address, cookie or advertising identifiers, and information about how you interact with the website.

Information from other sources

We may receive information from scheduling, chat, advertising, analytics, review, financing, e-commerce, referral, and service-management providers when you interact with their services or authorize them to share information with us.

How We Use Information

• Respond to questions and provide requested estimates, appointments, products, and HVAC services.
• Communicate about service requests, scheduling, customer support, safety, and administrative matters.
• Operate, maintain, secure, troubleshoot, and improve the website and our services.
• Measure website performance and understand how visitors use the website.
• Measure advertising, present relevant marketing, and evaluate campaigns where permitted by law.
• Prevent fraud, abuse, spam, security incidents, and other harmful activity.
• Comply with legal obligations and protect our customers, personnel, rights, property, and operations.

Cookies, Analytics, and Advertising

We and our providers may use cookies, pixels, scripts, local storage, and similar technologies for website functionality, security, analytics, advertising measurement, and marketing. Technologies currently used on the website may be provided by Cloudflare, Google Analytics and Google Tag Manager, Meta, Microsoft Advertising, Microsoft Clarity, ServiceTitan or Schedule Engine, Contractor Commerce, Trustindex, Turnstile, YouTube, and similar providers.

You can limit cookies through your browser settings and use the privacy and advertising controls offered by the applicable provider. Blocking some technologies may affect scheduling, chat, forms, videos, shopping, or other website functions. We do not sell personal information for money. Certain disclosures involving advertising cookies or identifiers may be treated as a "sale" or "targeted advertising" under some state privacy laws.

How We Disclose Information

We may disclose personal information to the following categories of recipients for the purposes described above:

• Hosting, security, communications, email, scheduling, chat, customer-management, payment, financing, e-commerce, analytics, advertising, and website-support providers.
• Professional advisers such as legal, accounting, insurance, and compliance providers.
• Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.
• A successor or transaction participant in connection with a merger, financing, reorganization, sale of assets, or similar business transaction.

Third-party services may collect information directly from your browser and process it under their own privacy policies. Payment or financing information entered on a third-party platform is handled by that provider according to its terms.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and warranty records, resolve disputes, enforce agreements, comply with legal obligations, and support the other purposes described in this policy. Retention periods vary according to the type of information and the reason it was collected.

Your Privacy Choices and Rights

You may unsubscribe from promotional email by using the unsubscribe method in the message. Service-related and transactional communications may still be sent. You may also manage cookies through your browser and provider-specific controls.

Depending on where you live and whether the applicable law covers Apple Aire, you may have rights to confirm whether we process your personal information; access, correct, delete, or obtain a portable copy of it; and opt out of certain sales, targeted advertising, or qualifying profiling. Colorado law may also permit an appeal if a covered privacy request is denied.

To submit a request or appeal, use our contact form, call 303-733-2813, or write to the Privacy Contact at the address below. We may need to verify your identity and authority before completing a request. Authorized agents may submit requests where permitted by law.

Where applicable law requires recognition of a valid browser-based universal opt-out signal, such as Global Privacy Control, the signal must be sent from each browser or device for which you want the preference applied. You may also contact us directly about an opt-out request.

Children's Privacy

The website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information, please contact us so we can review and, where appropriate, delete it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

External Links and Services

The website may link to or embed services operated by others. We do not control their privacy or security practices. Review the privacy policy of any third-party service before providing information to it.

Changes to This Policy

We may update this policy as our practices, providers, or legal obligations change. The revised policy will be posted on this page with an updated date. Material changes may also be communicated through the website or another appropriate method.